Small Business Case Studies

With more than half of our new accounts coming from referrals, it’s no surprise that customers have good things to say about us. But don’t just take our word for it, read what actual customers have to say about us and the services we deliver.


Aspin Interactive

Aspin Interactive

Industry: New Media Design & Software Development
Solution: Dedicated

Aspin Interactive designs, develops and implements a wide range of web enabled applications, such as website content management software, eCommerce systems, web integration services with business applications and many other web based products.

“Our focus is on assisting companies in the support and improvement of essential business operations and the maximisation of IM & IT resources. Aspin Interactive has been working with Hostway since the formation of our company over three years ago.”

“We realised very early on that we had to form a strategic relationship with a company that we could trust, who could be flexible in its working approach, and provide a high-quality level of service to our end customers. They have been very positive about our relationship with Hostway and I feel consistently reassured by Hostway’s experience and in-depth technical knowledge all along the sales process to delivery.”

“We hope to strengthen our relationship in the future and I fully expect to see profi table growth from continuing to work with such a professional organisation. In short, we are dependant on high quality, reliable hosting for our web applications and Hostway deliver the goods.”

Marcus Pullen
Business Director

www.aspininteractive.com


mmt // new media

mmt // new media

Industry: New Media Services Consultancy
Solution: Dedicated

Originally a parttime partnership in 1995 authoring and producing CD-ROMs for A-Level students and schools, MMT New Media today supply over 5,000 organisations across the UK with their Self-Assessment format CDs.

“Specifically, we use Hostway’s services to power our content management system ‘RearView’, and for support of bespoke web applications that use the .NET Framework. We work in partnership either directly with the client or via other Agencies in order to provide an optimum level of service.”

“ Our technical and creative director had been looking for a far more professional and stable platform than the one offered at the time by our previous supplier, and was incredibly impressed by the speed and stability of their network and servers, as well as their approach to customer service. We provide a wide range of services which means we need a flexible provider with whom we could set-up anything – from multiple shared hosting accounts to dedicated servers – all with the accessibility of a control panel from which we can centrally access all of our hosting accounts.”

“ Hostway provide us with an excellent service, maintaining our server extremely efficiently, with very little downtime or any other issues. Hostway, as they are now, have managed to boost the company without taking away too much of the UK-oriented, personal feel and are constantly updating their software. The support team are knowledgeable and, unlike our previous suppliers, don’t immediately assume the customer is doing something wrong. We have a very good working relationship with the account managers who are friendly and knowledgeable.”

Alex Norcliffe
Director of Creative & Software Development

www.mmtnewmedia.com


Quantic Designs

Quantic Designs

Industry: Web, New Media & Design Services
Solution: Hostway Shared Reseller

Based in Scotland, Quantic are an amalgamation of designers and developers who have a passion for the work they produce as well as a desire to present streamlined, customised solutions for their clients.

“We found out about Hostway through word of mouth, which in hindsight is not surprising given their superb customer relations, prompt technical support and general reliability. When we select hosting accounts for our clients we look for a number of factors – naturally uptime is a big consideration, and so is the availability of good technical support.”

“ Most of our clients are based upon long term relationships so as their businesses and online requirements grow we require the freedom to upgrade and enhance hosting packages further down the line, without having to stop and start a new service. Hostway provide all of this for us and with their extensive feature list – including streaming media, secure hosting and the flexibilty to install custom ColdFusion tags – we know that both Quantic and its clients enjoy ‘future-proof’ hosting.”

Chris Gilchrist
Designer

www.quanticdesigns.co.uk


UntiedShoes

UntiedShoes

Industry: Web, New Media & Design Services
Solution: Dedicated

Started by Craig Richards, way back in 1999, UntiedShoes is a freelance web design, web development, new media design and development company based in Sunderland, Tyne and Wear, UK, up in the North East of England. UntiedShoes specialises in standards compliant web site design and development, graphic design, programming, usability testing and project management.

“ To run a reliable web site you need to run on reliable servers. Hostway supplies me with these such servers, enabling me to refer clients with the knowledge that they will in no way be dissatisfied with the support and service they will receive. This is paramount in my business, If I refer my clients to a host that does not deliver what is said in their literature, this reflects badly on me as a business.”

“I moved to Hostway earlier this year (2005) after being with my old host for over 3… I surely won’t be going back! If I needed support in any way, I would have an extremely long phone call to a support engineer, then they would pass me on to someone else and so on.. the problem would eventually get fixed, but the time period was not acceptable. I also referred clients to my old host and as with me, they also had problems and as said, this reflects badly on me because when a client was having problems, I would get the brunt of it!”

“ Hostway, have solved all of the problems I used to have, your support is fantastic, no matter what time of day and to be honest, I don’t find your prices bad at all…. after all, cheapest isn’t always best! I am that please with Hostways service and products, I even advertise you on my site and email footers!!”

Craig Richards, Owner
www.untiedshoes.co.uk

* All prices exclude VAT where applicable. All plans, packages and offers are subject to terms and conditions of sale available on the site.

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