Hostway’s Global Datacentres

Hostway Datacentres Worldwide

Hostway has built its mission critical Internet datacentres to provide world-class hosting for our customers. To ensure the fastest and most reliable routing of traffic, we have multiple connections to major Internet backbone carriers with OC-12 and Gigabit Ethernet connections using the BGP-4 routing protocol.

Our DC’s are built with N+1 redundancy throughout, including multiple HVAC systems and redundant power. Every month, the backup diesel generators are tested to make sure they are in proper functioning order in case of power grid failure. The data center’s physical security is entrusted to 24/7×365 live monitoring, CCTV, and biometric access control system.

With 12 Tier-1 data centers located strategically around the globe, our impressive facilities yield over 400,000 square feet of industry-leading server space.

Telehouse, London

Datacentre

  • Fully expandable Enterprise suite part of the 302,000 sq ft North Facility of Telehouse, Docklands
  • 6 independent 11kv three phase electrical supplies are provided from 3 separate national grid substations. Standby Generation is provided at N+1 redundancy via diesel engine driven generators.
  • Power conditioning through N+1 redundant UPS (Uninterruptible Power Supply) and power backup
  • Redundant cable routing system
  • Fully addressable 2 stage fire detection system that monitors under floor, room and ceiling void space. Dry sprinkler fire detection system to meet BS 5306, 3115 and has LFEDA approval
  • In-room data centre air conditioning provided at N+1 redundant unit capacity for the declared load. Heat rejection system is 30% glycol and condensed water which utilises dry heat rejection condensers on the rooftop.
  • Datacentre 1: Power backup provided by a 1.25MW generators being fed from a 6000 gallon diesel reservoir
  • Datacentre 2: Power backup provided by a 2MW generator fed from a 5000 gallon diesel reservoir
  • NOC (Network Operations Center) staffed with senior system technicians 24/7 × 365

Network

  • Wide connectivity to all major telecoms and network service providers
  • Home to LINX, the London Internet Exchange, with global peering options
  • Multiple and redundant direct GigE (1000Mbps) links that scale to 10GigE to the backbone hubs
  • BGP4 (Border Gateway Protocol) on Cisco, Juniper and Foundry routers
  • 100% switch-based GigE Ethernet using the latest Foundry and HP technologies

Security

  • 24×7 live closed circuit TV monitoring
  • Facility physically guarded 24/7. Visitors are required to sign in at the gatehouse and again at the main reception building.
  • Triple check points
  • Complete controlled entry keycard system

Administration and Support

  • 24 × 7 Security, technical support, and remote hands on premises
  • 24 × 7 Network monitoring
  • Expertise with Windows and Linux platforms
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
  • Network monitoring with 24 × 7 response
  • Custom network monitoring with user-configurable notification
  • DNS management
  • Advanced traffic monitoring with per-service and per-IP breakdowns
  • Emergency patch installation

Telehouse Certifications

  • ISO/IEC 27001 Information Security Management – for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organisation’s overall business risks
  • ISO 9001 Quality Management – international reference for quality requirements in business to business dealings
  • ISO 14001:2004 Environmental Management System – for processes, procedures and practices to protect the environment

Hostway Operations Worldwide

Hannover, Germany

Datacentre

  • Four independent footprints with a total area of 32,000 sq.ft.
  • False floor, windowless solid walls, multiple active power and chilled water distribution paths, redundant components, fault tolerant, state of the art security and operating standards
  • Power supply: 10 kV, 5 MW and 1,000 KVA transformer. UPS 720 KVA, two diesel generators of 1,000 KVA. All components are upgradeable.
  • Air conditioning: 21 ° C, + / – 2 ° C, 2 Super Chiller 286 kW expandable units of space per 68.5 KW
  • Redundancy: N +1, staffed with senior system technicians 24 / 7 / 365

Network

  • Redundant, high-quality routing components (Juniper, Cisco, and Foundry)
  • 12 Gbps redundant bandwidth
  • 1 Gbps dedicated backup link between Hanover and Frankfurt DC
  • 99.99% uptime guarantee
  • Peering at DECIX and LINX, in-house carriers: LambdaNet, Level3, Kabel Deutschland, DTAG, Colt, HTP, Gas Line, TeraGate.
  • BGP4 (Border Gateway Protocol) on Cisco, Juniper and Foundry routers

Security

  • 24 × 7 camera surveillance on all entrance areas
  • Access granted only to authorized persons
  • Highly sensitive smoke detectors in 2-line function (VESDA), optional automatic fire extinguishing with nitrogen-flooding through raised floor. Automated notification of fire department
  • Electronic access control, intruder detection, leak detectors, Alarm system notification to service center, also 24 / 7 staff on site

Administration and Support

  • NOC (Network Operations Center) 24/7/365
  • 24 × 7 security, technical support, and Remote Hands available
  • 24 × 7 network monitoring
  • Experience with Linux and Windows systems
  • Experience with redundant server configurations (VPN, load balancing, firewalls)
  • Trouble ticket system for optimized processing of customer requests

Hostway Operations Worldwide

Austin, Texas

Datacentre

  • Two independent datacentre spaces over 77,000 sq ft
  • Triple redundant power feeds from three independent utility substations
  • Power conditioning through N+1 redundant UPS (Uninterruptible Power Supply) and power backup
  • N+1 redundant HVAC system using multiple Liebert units with backup units standing by
  • Redundant cable routing system
  • Backup network equipment
  • Inergen environmentally green fire suppression system
  • Datacentre 1: Power backup provided by a 1.25MW generators being fed from a 6000 gallon diesel reservoir
  • Datacentre 2: Power backup provided by a 2MW generator fed from a 5000 gallon diesel reservoir
  • NOC (Network Operations Center) staffed with senior system technicians 24/7 × 365

Network

  • Multiple and redundant direct GigE (1000Mbps) links that scale to 10GigE to the backbone hubs
  • Built in excess capacity across the network
  • 100% uptime guarantee
  • BGP4 (Border Gateway Protocol) on Cisco, Juniper and Foundry routers
  • 100% switch-based GigE Ethernet using the latest Foundry and HP technologies

Security

  • 24×7 live closed circuit TV monitoring
  • No outsider is allowed; Only internal systems and network administration staff have access
  • Triple check points
  • Complete controlled entry keycard system
  • 54 surveillance cameras around the datacentre

Administration and Support

  • 24 × 7 Security, technical support, and remote hands on premises
  • 24 × 7 Network monitoring
  • Expertise with Windows and Linux platforms
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
  • Network monitoring with 24 × 7 response
  • Custom network monitoring with user-configurable notification
  • DNS management
  • 1 Hour hardware repair SLA
  • Advanced traffic monitoring with per-service and per-IP breakdowns
  • Emergency patch installation

Hostway Operations Worldwide

Chicago, Illinois

Datacentre

  • N+1 redundant HVAC system
  • Anti-static environment
  • Triple power feeds, UPS
  • N+1 cooling units
  • MGE UPS battery backup
  • Capacity for 17,000 servers 31,000 square feet of server space
  • Adds 50,000 square feet to total footprint
  • Brings global footprint to 450,000 square feet

Network

  • Level 3, Telia and MCI connectivity
  • 10 Gigabit Ethernet Core
  • All switch based internal network
  • 100% network uptime guarantee
  • Seven dedicated electrical feeds
  • Powered by five different substations
  • Connected to multiple transfer switches
  • 1,500 kVA of uninterruptible power supply

Security

  • 24×7 live closed circuit TV monitoring
  • Biometric access control
  • Redundant power supplies
  • Multiple HVAC systems
  • Disaster recovery and geographic load balancing

Administration and Support

  • 24 × 7 Security, technical support, and remote hands on premises
  • 24 × 7 Network monitoring
  • Expertise with Windows and Linux platforms
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
  • Network monitoring with 24 × 7 response
  • Custom network monitoring with user-configurable notification
  • DNS management
  • 1 Hour hardware repair SLA
  • Advanced traffic monitoring with per-service and per-IP breakdowns
  • Emergency patch installation

Hostway Operations Worldwide

Tampa, Florida

Datacentre

  • Diesel generator
  • N+1 redundant HVAC system
  • Anti-static environment
  • Triple power feeds, UPS
  • N+1 cooling units
  • MGE UPS battery backup

Network

  • 10 Gigabit Ethernet Core
  • All switch based internal network
  • 100% network uptime guarantee
  • Current generation Terrathon class routers with terrabit routing capacity.
  • Backbone connections from Level 3, MCI, and Time Warner
  • Over 300 direct private peering relationships to ensure the best delivery of your traffic
  • Over 47 Gbps in total bandwidth capacity
  • Servers are placed in segmented network
  • 100Mbps port, fully burstable

Security

  • 24×7 security guard and staff monitoring
  • Video camera surveillance and recording
  • Biometric security systems
  • Multiple security checkpoints
  • Keycard entries throughout the datacentre
  • Minimum six month recording of video and access logging

Administration and Support

  • 24 × 7 Security, technical support, and remote hands on premises
  • 24 × 7 Network monitoring
  • Expertise with Windows and Linux platforms
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
  • Network monitoring with 24 × 7 response
  • Custom network monitoring with user-configurable notification
  • DNS management
  • 1 Hour hardware repair SLA
  • Advanced traffic monitoring with per-service and per-IP breakdowns
  • Emergency patch installation

Hostway Operations Worldwide


Vancouver, BC

Datacentre

  • State-of-the art facilities located in a AAA-rated building
  • Dual electrical grid connections from independent substations
  • Internally redundant, bypassable 250 kVA UPS systems
  • Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
  • Fault-tolerant 600V air conditioning system with humidity regulation
  • Air conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
  • Stratified air flow design for increased cooling efficiency and reduced energy costs
  • Non-service-affecting FM-200® Fire Suppression System with multiple zones, central control, and connectivity to the building fire system
  • Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
  • Infrastructure built to comply with seismic code

Network

  • Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
  • Multiple GigE backbone trunks for fast network performance and traffic spike tolerance
  • 100% uptime guarantee (with specific SLA)
  • 24 × 7 environment and network monitoring and response
  • Multiple, fault-tolerant upstream fiber connections
  • Burstable and uncapped bandwidth to every customer, at a minimum connection speed of 100
  • Mbps Broadcast and internal (non-Internet) traffic is unmetered
  • Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers:
    3 x GigE Internet Carriers (Shaw Business Services, Bell Canada, HGTN), 1GB peering with S.I.X.
  • Latency-optimized routing with excellent connectivity to Canada, U.S., and Europe.

Security

  • 24 × 7 building security monitoring and engineering response
  • Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
  • “Mantrap” entry with key card and biometric access authentication
  • Segmented colocation and main server rooms
  • 24 × 7 CCTV (closed circuit television) surveillance and recording
  • Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
  • Limited staff access to server rooms
  • Access logging on all key card doors
  • Rotated off-site backups

Administration and Support

  • 24 × 7 Security, technical support, and remote hands on premises
  • 24 × 7 Network monitoring
  • Expertise with Windows and Linux platforms
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
  • Network monitoring with 24 × 7 response
  • Custom network monitoring with user-configurable notification
  • DNS management
  • 1 Hour hardware repair SLA
  • Advanced traffic monitoring with per-service and per-IP breakdowns
  • Emergency patch installation

Hostway Operations Worldwide

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